Health & Safety Information
We strive to ensure the best possible visitor experience in the safest way we will always put health and safety first. We take our responsibilities to our customers, our staff and our suppliers extremely seriously. With this in mind we have implemented new restrictions, guidelines, requests of respect to others and strict rules. This is to ensure that we can continue to provide a great day out whilst being mindful of the seriousness that Coronavirus brings and the actions we should take to limit the spread of infection or transmission.
Please take some time to read through our guidelines and the rules. It is essential that all members of your party understand the importance of all of the guidance issued too.
Our on-site signage is clearly displayed and it is important that you and your party follow our site rules at all times. If any item is unclear or not understood then please speak to a member of staff who will be happy to advise you.
Before your visit
Book online
Even
though restrictions have eased, we continue to monitor our capacity to ensure
social distancing measures can be practiced out of respect to all of our
guests. Therefore, please make your booking online, where possible.
Please do not visit us if you are sick
We respectfully request that you do not visit us if you have any symptoms of Covid-19. If you get symptoms when you are on site then please take extra care & swiftly speak to a member of staff who will ensure you and your party get home safely.
Wash your hands | Enhanced hygiene
We all know the importance of washing our hands to stop the spread of the virus so we request that this is conducted by all members of your party before arrival and during your visit regularly at one of our many hand wash facilities.
Our commitment to you
Health & Safety vetted
Prior to reopening we have undertaken a multitude of assessments with our qualified H&S consultant and have implemented many new measures for the benefit of everyone’s safety.
Staff Policy
Our staff have completed additional training and will be practising enhanced social distancing whilst at work. All staff will be temperature checked daily and under no circumstances be at work if they display Covid-19 related symptoms.
Staff Training
All staff have received additional training to ensure we meet the guidance set out by the UK Government to help stop the spread of Coronavirus.
Regular sanitisation
We have put in place more rigorous cleaning throughout the day for all of our facilities.
Handwash stations
We have many hand wash facilities throughout the venue and we encourage you to wash your hands regularly.
During your visit
On arrival – car parking
Please wait for any other visitors to move from their vehicle before you exit your own.
On arrival – entry
Please practice good social distancing etiquette whilst queuing to enter the attraction. Capacity will be limited to maintain social distancing. Space will be allocated on a first come first served basis.
Supervision
We require an enhanced level of supervision of all children by a responsible adult, ensuring social distancing & stringent personal hygiene at all times.
Hygiene measures
We have installed safety screens for added protection for our visitors and staff.
Payments
Payments Please use your bank cards contactless feature whenever you can.
Site signage
Visitors will notice our distinct signage relating to all of our Health and Safety responsibilities, please ensure these requests are followed at all times.
Wash your hands regularly
Please ensure you regularly wash your hands for at least 20 seconds at one of our many hand wash facilities.
Hand Sanitising
Customers must wash their hands before using the attractions and apply hand sanitiser. Hand sanitiser stations are located at each attraction.
Social distancing
Please continue to practice good social distancing etiquette during your visit. Capacity will be limited to allow for social distancing, you may have to queue to use the facilities and during busy periods.
Attractions & Shows
Visitors will be asked to maintain a safe distance apart from other guests when using any of the attractions. Please follow the signs displayed relating to the specific attraction.
Food and Drink
Instructions for ordering and collection of food and beverages will be clearly signed.
Eating - Seating arrangements
We have organised our tables so that social distancing from other visitors can be maintained.
Re-entry
If you leave the venue at any time you will be required to re-enter via the entrance queue to maintain social distance from other guests.
Good hygiene
We respectfully request that everyone on site practises a high standard of hygiene when coughing or sneezing and washes their hands on a regular basis.
After your visit
We’re happy to hear from you
If you have any recommendations or concerns please do not hesitate to get in touch.
Track & Trace
We have a legal obligation to provide the contact information of all persons on site to the UK governments Track & Trace team if requested.
We thank you for your continued support during this difficult time and hope that you are able to easily integrate these important responsibilities into your visit. Should you have any questions then please do not hesitate to contact a member of staff.
To make it financially viable for us to reopen with a reduced capacity, we cannot offer price reductions due to some attractions being closed.
We hope you have an amazing day with us!
