Winterland has now closed for 2021/22 - we would like to thank all of our customers for your support and we look forward to seeing you all again soon
Saturday 12th November - 12pm to 9pm
Sunday 13th November - 12pm to 9pm
Saturday 19th November - 12pm to 9pm
Sunday 20th November - 12pm to 9pm
Saturday 26th November - 12pm to 9pm
Sunday 27th November - 12pm to 9pm
Monday 28th November to Friday 2nd December - 4pm to 9pm
Saturday 3rd December - 12pm to 9pm
Sunday 4th December - 12pm to 9pm
Monday 5th December to Friday 9th December - 4pm to 9pm
Saturday 10th December - 12pm to 9pm
Sunday 11th December - 12pm to 9pm
Monday 12th December to Friday 16th December - 4pm to 9pm
Saturday 17th December to Monday 2nd January - Open every day from 12pm to 9pm excluding Christmas Day
Tuesday 3rd January 2023 to Friday 6th January 2023 - CLOSED
Saturday 7th January 2023 - 12pm to 9pm
Sunday 8th January 2023 - 12pm to 9pm
Entry is £3 per person. Children under 18 months can enter for free but require a free ticket at the point of booking.
Yes, you will still need to queue on arrival. All visitors will be admitted on a first come first served basis at a slow pace to avoid congestion inside the venue. Please note that other members of your party cannot queue on your behalf.
You must be at least 16 years old to enter Winterland unless you are accompanied by an adult. Our security may ask for a valid form of ID if you attempt to enter without an adult, this should be either a passport, provisional driving license or another form of Government issued ID. Please note, photographs of ID are not considered valid.
If you are a carer for a person with access needs, you will be required to provide evidence of this on arrival and you will be offered free entry. Please note that all persons with access needs will still require a standard ticket for entry which can be purchased online or at the gate.
If you book your admission online before you visit, you will be guaranteed entry. There are a small number of tickets available on the day, however, we advise you to arrive as early as possible to avoid disappointment.
Entry is valid for the duration of the time we are open for that particular day (see our opening times in the footer for more information).
We are located at Bluewater in Kent - the postcode is DA9 9ST
Tokens can be bought individually for £1.20 on the day or we have offers of 25 tokens for £20 for online, advance bookings (min 24hrs before your visit). Booking online is the cheapest way to purchase tokens.
Rides range from 2-5 tokens. Child/Family rides are typically 2-3 tokens while the more extreme adult rides are slightly more.
Tokens bought online are for ride use only.
Tokens bought at the venue can be used on rides,
food and games. Tokens bought online are for the rides only.
Unfortunately, we don’t offer refunds on tokens. However, they are valid throughout the duration of the event and can be used on another day.
Our rides are restricted by height regulations. We always recommend customers to check height restrictions before purchasing tokens for a particular ride.
We always consider public safety first and therefore will only open if weather conditions are right and not dangerous.
Although we rarely close, we do advise all customers to check our website and/or social media pages for any announcements regarding this.
You can use your debit/credit card to purchase
ride tokens and pay for your entrance. Also some of our attractions and food outlet accepts cards.
We accept all debit/credit cards except American Express.
Yes, we welcome picnics or food purchased from the shopping centre. However, please be advised that we cannot permit any glassware, knifes or alcohol.
Unfortunately not, only guide dogs are permitted.
Unfortunately, only plastic bottles are permitted.
You are able to take photos of your family with low-res hand held devices, smartphones etc, but not of other families. Visitors are not permitted to bring any other photography, high-res or long lens cameras or video equipment into the event under any circumstances. There are no exceptions to this rule.
We have a team of fully trained SIA certified security staff on site at all times. We conduct bag searches, so please be prepared for this. You may also be asked to open bottles of liquid for inspection. We will also be performing pat-downs and body searches (by female staff where appropriate) if we feel it necessary and have handheld metal detectors.
We have a no refund policy for all bookings, however, if you contact us via email we will gladly move your tickets to another more suitable date. We ask you to not visit us if you have a positive test or are showing any symptoms of Covid-19.